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One-on-One

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Frank Van Oss knows how to support an individual who decided to strive toward improved performance and to make a difference in an organization be it in business or government. In deploying techniques Frank acquired in his own career training, he can exclusively focus on the person in his professional care in a one-on-one session.

In his approach, Frank favors dialogue as it has proved time and again to churn out tangible results. In a first stage, Frank and his client define and subsequently agree on pertinent issues together. In a second stage, Frank keeps questioning the client until the important elements emerge as a result of that discussion.

All tasks are authentic. Outside training sessions, Frank can be reached at all times by e-mail or telephone to discuss issues and to continue passing on his professional advice. His insight into organizations is profound; it permits him to assess situations or reach realistic solutions with pinpoint accuracy. Frank can be a client’s sparring partner or buddy in combat; he is both coach and candid observer; he inspires cofidence.

Team Sessions

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Frank Van Oss holds a certificate obtained after a one-year intensive course at the School Voor Coaching (SVC) in Leiden, in South Holland. The Leiden School’s philosophy of sytemic coaching grew from the observation of tension and conflict in teams that invariably arise from relationships between individuals and not from contested issues per se. This means that a systemic coach would examine characteristics of a team, idiosyncrasies that influence the communication patterns and key relationships inside a team.

While that approach may appear technical, it is fully focused on what actually happens inside a group. It examines the various relationships; in fact, it takes a hard and detailed look at who does not render support to whom at the work place, who gets along, what the crippling issues in the group are and, finally, how group members can be made to test potential solutions.

It is a fascinating methodology, which can transpose theoretical principles into piecemeal action that is firmly anchored in real-life scenarios.

Conflict Resolution

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Conflict Resolution is a specific form of team training (see elsewhere on this site). In cases where team performance is severely hampered by internal strife that threatens to hot up and to escalate further, Frank gets called in. Frank would strategically place the protagonists of a dispute back into the setting from which the fire sprang, and then he would gradually initiate the projected turnaround by positively influencing the minds of those protagonists.

However, conflict resolution techniques are not a panacea. To resolve conflicts, a minimum dosage of goodwill is indispensable. As it stands, conflict resolution techniques provide the only proven mechanism that measurably helps resolve most conflicts. But a true challenge remains in each conflict: gaining the confidence of all those directly involved. And once that confidence has been won, a whole new scenario can unfold.